Last Updated: 15-02-2026
This Refund & Cancellation Policy outlines the terms under which NexSora TECH (“Company”, “we”, “our”, or “us”) provides refunds and handles service cancellations.
By purchasing our services, you agree to this policy.
1. General Policy
NexSora TECH provides digital and IT-based services including website development, software solutions, hosting assistance, and technical services. Due to the nature of digital services, refunds are limited and subject to the conditions mentioned below.
2. Project Cancellation
a) Cancellation by Client
A client may request cancellation of a project by submitting a written request via email.
If cancellation is requested before work has started, a partial or full refund may be considered.
If work has already begun, charges will apply based on the work completed.
b) Cancellation by Company
We reserve the right to cancel a project if:
Required information or materials are not provided by the client
Payments are delayed beyond agreed timelines
The client violates agreed terms or engages in abusive conduct
In such cases, refunds (if any) will be decided after deducting completed work costs.
3. Refund Eligibility
Refunds may be granted only under the following conditions:
Duplicate payment made by mistake
Service cannot be delivered due to company limitations
Project not started after confirmed payment
Refunds will not be provided for:
Change of mind after project initiation
Completed milestones or delivered work
Delays caused by client-side issues
Domain name or hosting purchases
Third-party software or licensing costs
4. Website & Software Development Projects
Once project development has started:
Advance payments are non-refundable
Payments made for completed phases/milestones are non-refundable
Approved designs or delivered files are considered accepted work
5. Subscription or Maintenance Services
For monthly or yearly services:
Cancellation must be requested before the next billing cycle
No partial refunds for unused service periods
6. Refund Processing Time
Approved refunds will be processed within:
7–14 business days
Refunds will be issued using the original payment method unless otherwise agreed.
7. Chargebacks
Clients are encouraged to contact us before initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in:
Immediate suspension of services
Permanent account termination
Legal recovery of delivered work value
8. Modifications to Policy
NexSora TECH reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated revision date.
9. Contact Us
For cancellation or refund requests, contact:
NexSora TECH
Email: nexsoratech@gmail.com
Phone: +91 9453978039
Website: https://nexsoratech.com
Please include your project details and payment information when contacting us.
Thank you for choosing NexSora TECH.